Terms of use

The website https://delicarpous.gr/ is an online store for the sale of products through the Internet (hereinafter referred to as the “online store”), created and operated by the business under the name “KARANIKOLOS ALEXANDROS NIKOLAOS,” with headquarters at 97G Zachou & Sykoutri, Postal Code 38333, Volos. It is legally represented with VAT number 066901197 and tax office Volos, and the contact email address is delicarpous@gmail.com. The following terms and conditions will apply to the use of the online store, which is located at the web address https://delicarpous.gr/. Every user who enters, transacts, or uses the services of the online store (hereinafter referred to as “visitor” or “user” or “customer,” depending on whether they are limited to visiting the store or are placing an order and purchasing products) is considered to consent and unconditionally accept the terms stated here, without exception. If any user disagrees with these terms, they must refrain from visiting, using the website, and participating in any transactions with the online store. However, any action by the user on the online store, such as browsing, subscribing to the company’s newsletter, or purchasing products, is considered an unconditional acceptance of these Terms of Use.

General Terms
1.1 The company reserves the right to freely modify or revise the terms and conditions of use and transactions on the online store whenever it deems necessary. It undertakes the obligation to inform consumers of any changes through the website of the online store. Any modifications will be effective from the date of their posting on this website. It is clarified that any changes to these Terms of Use do not apply to orders already placed by customers before the modifications take effect. The use of delicarpous.gr after the mentioned modification is considered an acceptance of the modified Terms of Use.

User Registration
2.1 User registration on delicarpous.gr is optional. The customer, by using the unique combination of Email Address (“EMAIL”) and Password that they have chosen and declared, has the following capabilities:

View the contents of their shopping cart (“My Cart”). The cart displays the products the customer has chosen to order. The customer can place orders for products, and the overview or modification (deletion of items, changing quantities) is possible at any time until the order is completed.
Complete their order and make a payment by selecting one of the payment options provided by the online store.
View their past orders.
Modify the Customer Account Details.
2.2 User registration and participation are free, personal, non-transferable, and irrevocable. The user is responsible for the information provided to the company, and the website relies solely on their statements regarding their personal information. The information entered during registration must be complete, truthful, and up-to-date.

2.3 The personal information provided by the user during registration is processed exclusively for the purposes of (a) creating an account on delicarpous.gr, (b) communicating with them about their transactions (e.g., ensuring communication for order completion, shipment, and delivery, securing payment, and safe financial transactions), and (c) sending informative, advertising, and promotional materials about the company’s products. Regarding the collection and processing of personal data, the terms and provisions of the Personal Data Protection Policy apply.

2.4 By registering according to the above, the user gives their explicit consent for the collection and processing of their information based on these Terms of Use and the Personal Data Protection Policy. The user declares that they have read, understood, and fully and unreservedly accepted these Terms and Policies. They have the option to withdraw their consent for the collection and processing of their personal data at any time by deleting their user account and sending a relevant email to delicarpous@gmail.com. At any time, they can access their data or request the immediate deletion or correction of their details, the temporary non-use of their data by delicarpous.gr, the commitment not to transmit them, following the same procedure of sending an email. Personal data is not disclosed to any third party and is managed exclusively by the company for specific purposes.

3.1 The Company’s online store displays, promotes, and resells products from suppliers with whom it collaborates. The company reserves the right to freely choose the products it displays on its website and to modify, renew, or withdraw them at any time without prior notice. The same applies to its pricing policy, any offers, and discounts, which it can freely choose, modify, renew, or withdraw at any time without prior notice or adherence to a deadline, provided it informs users where and as legally required.

3.2 In any case, it is emphasized that the description of the components of the products from suppliers and the information included in the product indications, as well as the production and expiration dates, are provided by the suppliers themselves, and the Company is not obligated, nor is it able, to verify or be responsible for the truth or accuracy of this information.

Intellectual Property and Content
4.1 Our website is the official online site of the Company. The intellectual property rights to all content on this website remain the property of the Company and are protected by international laws and conventions regarding intellectual property.

Terms of Sale
5.1 The presentation of products for sale on our website constitutes an invitation to users to submit a proposal to conclude a contract. Such presentation does not in any way bind the company regarding the availability and sufficiency of the displayed products and services (Article 127e CC). By placing an order, you agree to purchase a product according to the present terms and conditions.

5.2 All information sent to our company is handled only by authorized personnel and falls under our Privacy Policy. This information is collected and processed with complete security and care and only with your explicit consent provided when submitting the above form. In any case, every time you send an order request to our company, you must first accept the present “Terms and Conditions,” which govern our transactions in their entirety as referred to in Article 1 above.

5.3 With the aim of providing you with complete information and ensuring your maximum protection against unforeseen incidents, orders are completed as follows:

i. Upon completing your order request, your comprehensive order is displayed, including all its details. If you proceed to complete your order, you connect to the third-party payment service provider to finalize the payment of the agreed-upon amount under the terms of the next paragraph (ii). Upon successful completion of the payment, you receive an automated order confirmation message sent to the email address you provided. In the case of choosing “bank deposit” by the Company, the order is not processed until the company’s bank account is credited.

5.4 Subsequently, your order enters the processing stage, and you will receive an email when the products are dispatched for delivery to the delivery address you specified or for pickup from our physical store. The delivery of your products is governed by the terms of Article 7 below.

5.5 If, for any reason, it is discovered that there is an unexpected shortage from the suppliers for any of the products you ordered, and/or a product will be available after the delivery time stated on our online store, or there is a problem related to the products in your request, our Company will make every effort to contact you either by email at the email address you provided or by direct telephone contact through a representative (by all the above methods) to discuss any modifications, corrections, or cancellations to your order. If communication is not possible within a period of 7 calendar days, your order will be executed for the available part and canceled for the remaining part. In any case, any modification to your order will be sent to you again with a new email to the email address you provided, and this message will be the confirmation of your order, based on which your order will be executed. The shipment of the products will be made according to Article 7 below.

5.6 It is clarified that the shipping time may vary depending on the availability of the products and the commitment of the suppliers regarding the delivery time; therefore, any delay on the part of the suppliers will delay the shipping time from us. Delivery times are subject to delays due to delays from transport companies or force majeure, which is not our responsibility. For further information, read the “Shipping Methods.”

5.7 To make a transaction on our website, you must be over 18 years old. Visitors under the age of 18 are not allowed to exchange data and any information with us. When placing an order, you commit that all the information you provide to us is true and accurate, that you are an authorized user of the credit or debit card you used to place your order, and that there is sufficient balance to cover the cost of the products.

5.8 Please note that, due to the nature of some of our products, which may be perishable, have a short expiration date, or are sensitive items prone to alteration, it is the customer’s responsibility to follow the instructions provided on the product’s packaging. Similarly, due to the nature of the offered products, we do not assume responsibility if the product(s) is not received by the customer on the day of delivery, due to their own fault, i.e., on the first attempt of delivery. The Company reserves the right to change the specifications related to any product on its website at any time without prior notice.

5.9 When placing an order, you will receive an email confirming that we have received and accepted your order. The purchase contract for the products will be drawn up only after your payment is approved, and your credit/debit card is charged, or the Company’s account is credited by bank deposit. In the case of “bank deposit” by the Company, the order will not be executed until the Company’s bank account is credited. It is emphasized that cash payment or deposit into a bank account is made only in euros. During the progress of your order, you will receive a series of automated email messages, reporting the status of your order.

If any outstanding issues or problems arise during the processing of your order, you will receive a corresponding email message, and/or we will contact you at the phone numbers you provided during registration or order placement on our website.

By submitting an order request, you consent to receiving the above notifications, which are a prerequisite for the proper processing of your order. It is your obligation, in case you do not receive the relevant email messages, to contact us. The parties agree and accept that the above-described communication and its method (via email or telephone communication) cover the legal requirements for your written information, notification, order confirmation, whenever and wherever the law requires it. If you wish to express objections or seek clarification about the content of any email message you have received, for any reason, you can contact us.

6. Prices

6.1 The company generally retains the right, and the user accepts it, to freely formulate its pricing policy, modify the prices stated on the website, and change or withdraw offers at any time, with or without prior notice to the website users, who will be informed of the applicable price each time through its relevant posting. Although we strive to ensure that all details, descriptions, and prices displayed on this website are accurate, errors may occur. If we identify any errors in the price of any products you have ordered, we will inform you as soon as possible and give you the option to confirm your order again with the correct price or cancel it. If we cannot contact you, we will consider the order canceled. If your order is canceled according to our Terms and Conditions, but you have already paid for the products, you will receive a full refund.

6.2 All prices are in euros and include VAT. Any additional charges that may arise are clearly displayed and included in the “Total Cost.”

6.3 It is noted that some products, as they are standardized and packaged by their supplier, may have a deviation of a few grams in their weight per package. However, this is always within the range described on our website for a specific product price.

7. Delivery Policy

7.1 The delivery time of your order is determined before its finalization. In case you wish for the order to be delivered to an address you will specify (multiple delivery options are available), the delivery will be carried out by our collaborating transportation company.

Our company takes all necessary measures for the timely transportation of the order to the buyer within the framework of the basic delivery schedule of each transportation company. We cannot guarantee the arrival time or the exact delivery time of the products of the order, as these depend on the transportation companies we collaborate with. Our company is not responsible for any delays due to force majeure or random events beyond its control. In the event of any delays, our company will make every effort to contact you. Our company is responsible for the proper delivery of your order to the carrier, and from the delivery point, the risk is transferred to the buyer according to Article 524 of the Civil Code.

7.2 In case of exercising the right of withdrawal under Article 9, the consumer must return the products with a carrier of their choice and bear the cost and responsibility of transportation. In the case of returning any defective products (provided that the conditions of Article 11 for defective products or lack of agreed qualities are met), the return is mandatory after contacting our company, which takes both the cost and responsibility for transportation from the delivery of the returned products to the carrier.

7.3 It is emphasized that deliveries are made only on working days (Monday – Friday excluding holidays) between 9:00 – 17:00, and the estimated delivery time from the order placement is from 2 to 5 working days.

7.4 With the reservation of any specific charges for transportation and delivery explicitly stated for a product posted on our website, the general pricing policy is as follows:

The shipping cost will be automatically calculated on the shopping cart page (based on the volumetric weight details of each order and the delivery address) and will be included in your order request before completion and payment. For orders delivered to remote destinations or otherwise inaccessible areas, the cost, depending on the volumetric weight details of each order, is calculated according to the transportation company’s charges. You can easily determine if your shipping address is considered an inaccessible destination by entering the shipping details into your shopping cart.

Note that all the above prices are subject to change at any time.

7.5 If the ordered product is unavailable for more than 30 days (after order confirmation), due to force majeure reasons such as production shortages or supplier inability, we will contact you to address the issue. Initially, a similar product or another commercial brand of the same product, or a product from a different category, or a substitute product will be suggested. If the customer does not agree to proceed with an alternative purchase, a full refund will be offered within 30 days.

8. Payments

8.1 In order to better serve you, our company provides various payment methods for the products you are interested in purchasing. You can choose, as specified below, the payment method for the products you want to purchase: a) by credit/debit card, b) by Cash on Delivery, and c) by bank deposit into the company’s account. Note that there is no option to combine different payment methods for one order.

8.2 If you have selected a credit card as the payment method, the process will be carried out and completed through our trusted partner, a banking institution that provides all the security guarantees for electronic transactions. Specifically, your transactions on our online store are protected by top-notch online security systems (SSL – Secure Socket Layer). The collection and processing of payment details sent to us are carried out solely by our collaborating financial organizations, which are exclusively responsible for their processing to complete the payment.

8.3 According to current tax regulations, documents of value over €500 to private individuals (Retail Receipt) must be paid ONLY by the following methods:

Charge on a credit or debit card
Deposit into a bank account

8.4 Discount coupons, promotion codes, special offers: From time to time, we may offer promotional or discount coupons that will be valid for specific purchases made through this website. The terms of use for any discount coupon or promotion code will be specified at the time of issuance, clearly indicating their expiration date. Additionally, the Free Shipping Service may apply for each promotional campaign, as it does not apply to all cases. Moreover, we will create special offers that will be valid only when used individually. We also reserve the right to withdraw any offer, discount coupon, or promotion code at any time, due to limited stock availability or any other reason, and to replace the product of an offer with a similar product from the stock, where possible.

9. Withdrawal

9.1 Our goal is to ensure the absolute satisfaction of the customer. In any case, we invite you to check the products upon their receipt. However, if you receive a defective product or encounter any other issue, contact us immediately for more details. Also, read Article 7 regarding the Delivery Policy, which governs return matters and applies in its entirety to this situation.

9.2 Users who make purchases from our online store as consumers have the right to withdraw from the purchase within 14 days of receiving their order, by sending (within the aforementioned deadline) the withdrawal form or otherwise by sending the withdrawal statement along with the product, provided that in this case, both (product and statement) will be received by the Company within 14 days of receiving the product.

Products that can be altered, expire shortly, or are vulnerable and therefore sensitive are excluded from the right of withdrawal. You can electronically complete and submit the withdrawal form from our website or any other clear statement. If you use this option, we will promptly provide you with confirmation of receiving your withdrawal via a stable medium (e.g., email).

9.3 In the event that you exercise your right to withdraw from the purchase of a product that is not excluded, the following apply to product withdrawals from our online store:

a) Returns must be made no later than 14 days from the exercise of your withdrawal right (i.e., from sending the relevant email message provided in Article 9.2), with the shipment being your responsibility and expense exclusively to our headquarters, Zachou 97G & Sykoutri, P.C. 38333, Volos, 85100, by appointment.

b) For a return to be accepted, the product you are sending for collection by our company must be in the condition in which it was received, not used, complete with its original packaging intact, along with all the documents that accompanied the product, maintaining the proper storage conditions, and, in general, the products must not have suffered any reduction in value beyond what was necessary to determine the nature, characteristics, and functioning of the goods. We are entitled to delay the refund until we receive the goods back.

c) Returned products must be sent to the above address and accompanied by: a) the Retail Receipt/Sales Invoice and the Withdrawal Declaration (even if you have already sent it to us electronically). Specifically, this form must be completed with all the necessary requested information, printed, and signed by you. Then place the form along with the return package.

d) If the conditions of paragraphs b) and c) above are met, the refund of the amount you have already paid will be made directly by us or in cooperation with the cooperating payment provider or in any other way within the time period provided by law in the case of withdrawal. If funds are returned to you through a third-party payment provider (such as PayPal, Viva Payments, credit card, etc.), you may be charged any fees that the specific third-party provider may charge you based on its terms of use and operation, for which our company is not responsible.

e) We emphasize that if the above conditions are not met or if any of the aforementioned accompanying product documents are missing, your request for withdrawal cannot be satisfied, and the product will be returned to you at the recipient’s expense.

10. Change/Cancellation of Order

10.1 Changes or cancellations to an order are accepted only if the Order Confirmation has not been sent, meaning the order has not been completed. Note that after the order confirmation, it is not possible to change the declared delivery address for any reason, for security reasons (fraud prevention).

10.2 If you are a consumer, you can exercise the right of withdrawal provided in Article 9 above or the product return procedure provided in Article 11.

10.3 In any case, if you encounter any problems, contact us.

10.4 In case the return of part or the whole amount that has already been paid to our company is required due to the cancellation or change of your order as described above, the corresponding amount will be refunded to you immediately in a way agreed upon between us. In case funds are returned to you through a third-party payment provider (such as a credit card), you may be charged any fees that the specific third-party provider may charge you based on its terms of use and operation, for which our company is not responsible.

11. Returns in case of actual defect or lack of agreed property

11.1 Our goal is to ensure the absolute satisfaction of the customer. However, if you receive a defective product due to our liability or if any other problem arises due to our liability, contact us immediately for more details.

11.2 In all cases of product returns due to confirmed actual defects or acknowledged lack of agreed property on our part, for items purchased from our online store, the following conditions apply:

i) The retrieval of the product by our company will only be done by our collaborating carrier after you first contact us by phone or through email at delicarpous@gmail.com to inform us about the identified problem with the specific product. The product retrieval for return will be carried out exclusively and only from the delivery address you provided during the placement of your order.

ii) For a return to be accepted, the product must be in the condition it was received, unused, complete with its original undamaged packaging, and the proper storage conditions must have been maintained.

iii) The returned products must be accompanied by the Retail Receipt/Sales Invoice. We emphasize that if any of the aforementioned accompanying product documents are missing, your request cannot be fulfilled, and the product will not be accepted by our company.

iv) We will process your Return request within a reasonable timeframe.

v) Changes/returns for electrical items, motors, carburetors are not acceptable under any circumstances.

User – Customer Obligations
The User-Customer of the online store is obligated:

• Not to use the website of the online store for conducting actions that may result in criminal prosecution or the initiation of any civil or administrative proceedings against the online store, for actions that are described, indicative but not exclusive, in the Penal Code, Special Penal Laws, Telecommunications Legislation, Legislation for the Protection of Personal Data, as well as the relevant provisions or instructions of the European Union or the National Telecommunications Commission, the Data Protection Authority, and any other Public or Administrative Authority and Service.

• Not to violate any form of intellectual property rights of the Company or third parties.

• To strictly adhere to the applicable Terms of Use of the online store as well as the applicable regulations for the protection of the personal data of its subscribers and/or visitors to its websites.

• To provide complete and truthful personal information during the registration process as a customer.

• To update his/her registration details so that they correspond to his/her true personal information at all times. In case of inaccuracy of the customer’s registration details, the online store has the right to deactivate the customer’s account immediately, informing him/her.

• To provide correct and truthful Payment and Delivery Information for the orders placed on the online store.

13. Disclaimer

13.1 The content of this Website (regarding posted products) is provided without warranties, conditions, or other guarantees regarding its accuracy. Unless explicitly stated otherwise, to the maximum extent permitted by law, the Company and its suppliers expressly exclude any conditions, warranties, and other terms that may be implied by applicable laws. They shall not be liable for any damages, including but not limited to direct, indirect, special, consequential, punitive, or incidental damages, or damages for loss of use, profits, data, or other intangibles, damage to reputation, or goodwill, or the cost of procurement of substitute goods, arising out of or related to the use, inability to use, performance, or failures of this Website or the Linked Sites and any materials posted there, whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law, or otherwise.

13.2 The company and its associates make every effort, within the framework of regular technological controls, to ensure the uninterrupted and secure operation of the Company’s services, content, and transactions. However, they are not liable in case the operation of the Website is interrupted or becomes difficult or impossible for any reason, including negligence. Furthermore, the Company is not responsible for any interruption of access to its website for reasons beyond its control, as well as for reasons due to technical or other network failures, force majeure, or random events.

14. Disclaimer regarding trademarks, images of individuals, and intellectual property rights of third parties

Except where explicitly stated otherwise, all third-party trademarks and images of products appearing on this Website are not related to or connected with the Company. Therefore, you should not rely on the existence of such a relationship or connection. Any trademarks/trade names appearing on this Website are the property of the respective owners of the trademarks. Any reference to a trademark or trade name is used solely to describe or identify the products and services and is not guaranteed in any way that these specific products and services are endorsed by or affiliated with the Company. You are not allowed to export and/or reuse parts of the content of the Website without the written consent of the Company. Specifically, you are not allowed to use any data mining tools, robots, or similar data collection and extraction tools to extract any content (either once or multiple times) of this Website without the express written consent of the Company.

15. Modification
The Company reserves the right, at its absolute discretion, at any time and without notice, to modify, remove, or change the Services or any page of this Website.

16. Severability
If any part of the Terms and Conditions is unenforceable (including any provision in which we exclude our liability to you), the enforceability of any other part of the Terms and Conditions will not be affected— all other terms will remain in full force. In any case, if possible, the possibility exists for a term/sub-term or part of a term/sub-term to be considered separately to make the rest valid. Otherwise, you agree that the term must be corrected and interpreted to approximate as closely as possible the original meaning of the term/sub-term, according to the law.

17. Social Media
Your website provides the option to interact with social media, such as the “Like” options of Facebook, Instagram, Twitter, Pinterest, and others. These features may allow access and/or connection to your accounts on social networks. We do not control these social network services and your profiles on them, and we cannot change your privacy settings on these services or set rules for the use of your personal information on these services. You can control these matters yourself and with the social network service providers, not the Company. Before using any such feature available on our website, we recommend reading all the policies and information regarding the services of the respective social media platforms to better understand their privacy policies. We are not responsible for any actions or omissions of any social network service providers or for your use of the features included on their platforms.

18. Liability
We cannot assume responsibility for defects attributable to suppliers and related to the products found on our website. We cannot be held responsible for defects beyond our control. If you violate these terms and we do not take further action, we retain the right to use our rights and legal means in any other similar situation.

19. Applicable Law and Jurisdiction
These terms are governed by and construed in accordance with the laws of Greece and the European Union (EU). You agree, as we do, that you are subject to the exclusive jurisdiction of the courts of Athens in Greece, Europe.

20. Entire Agreement
20.1 The above Terms and Conditions bind both parties (the company and users) collectively and constitute the entire agreement between the parties, prevailing over any and all previous and current agreements between you and the Company.

20.2 In case any term of the agreement is deemed abusive or invalidated, this does not affect the other terms of the agreement, which continue to be valid and binding on the parties.

20.3 Any delay in exercising part or all of the rights arising from these terms by the parties does not weaken or waive the right, which may be exercised at any later stage and at the reasonable discretion of the beneficiary.

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